Where is Ecstasy Crafts located?
Ecstasy Crafts warehouse and retail store is located in Shannonville, Ontario Canada and we have a distribution center in Ogdensburg NY.
What currency are the prices shown on the online order?
Prices are show in the Canadian Dollars for Canadians and US Dollars for US customers. For all other countries the default currency will be US Dollars. International banking fees may apply. Contact your bank for more information regarding these fees.
Can we visit your warehouse to shop?
Yes, Ecstasy Crafts has a retail store in Shannonville, Ontario, Canada. If you do decide to visit us we suggest calling prior to dropping in, just to confirm your arrival time. Retail store hours are Monday - Friday 9:00 am - 5:00 pm and Saturday 9:00 am - 3:00 pm. Closed Sundays. Warehouse and order processing business hours are Monday to Friday 8:00 am - 4:30 pm.
Where is my order shipped from?
All orders for our American customers are shipped from a distribution center in Ogdensburg, NY. All Canadian orders are shipped from our warehouse and order fulfillment center in Shannonville, ON.
If I call or fax where am I calling?
If you call or fax you will reach our customer service line at our Order Fulfillment Center in Shannonville ON.
If I am an American customer do I pay any sales tax for orders?
No, all American orders are exempt from all taxes.
Do you accept wholesale and retail orders?
Yes, Ecstasy Crafts wholesales and retails most of its current product lines.
What are Ecstasy Crafts mailing addresses?
Ecstasy Crafts Inc
Ogdensburg, NY 13669
Do you have a toll free number?
Yes, Ecstasy Crafts toll free number 888-288-7131. You can also find it on our website, or contact us by email at [email protected]
What is the best way to contact Ecstasy Crafts if I have an urgent question or need to change something in my order?
If orders have not already been processed the best way to contact us regarding a change in your order is by calling our toll free number 888-288-7131 during our warehouse business hours or by emailing us through Contact Us on our website.
When does Ecstasy Crafts take payment for items on backorder?
We hold the payment for a backorder if it has already been paid and it will be shipped to you when it is back in stock (no additional shipping charges on backorder items unless you add to the order before it ships). Paid backorders get first priority of reserved product (this applies to pre-orders as well).
If you do not wish to keep the item on backorder let us know and we can refund your credit card and you can re-order when the product arrives. If you request no backorders, as a rule, we can make a note on your account and then you will always be refunded whatever items are not shipped and no out of stock items will be back-ordered.
Pre-orders (new items not previously in stock) are treated differently. Whether the order is paid or not they are always on hold until the product arrives.