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Attention Canadian Customers: 
 Please click the following link for an explanation of the surcharge due to the current economic situation
10% Surcharge


Home > Terms and Conditions

Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Ecstasy Crafts Inc., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards as methods of payment online: Visa and MasterCard. There may be a surcharge for using your credit card to make purchases. This surcharge maybe assessed by your financial institution as a "out of country transaction fee" and is in no way related to Ecstasy Crafts Inc. If you have any questions please contact your financial institution for clarification. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in Canadian or U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10-14 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $20 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. In some cases you may receive a partial shipment due to unavailable quantities at the time of shipment. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ecstasy Crafts Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Ecstasy Crafts Inc. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. You may also add (or we may add for you) your name, phone number and email to a waiting list for any out of stock items (in the item detail page) where you will automatically be notified when the product is back in stock and you can then re-order items at this time.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Ecstasy Crafts Inc.site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Ecstasy Crafts Inc. site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Ecstasy Crafts Inc. is not responsible for the actions of third parties.
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Returns  by 
Return policy We want you enjoy your purchase from Ecstasy Crafts Inc. and your satisfaction is of paramount importance to us. If you have cause to return your order to us due to defects in manufacturing and/or workmanship, we will gladly accept the return of products. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted. Please take note of the return information provided below: You are entitled to cancel your order and return the goods within 7 working days from the date you receive the product for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so please make sure to take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. In this situation we will refund your postage costs to you when we process your refund or exchange. Any goods must be returned in saleable condition. These terms apply to an order placed at this time. We reserve the right to change our terms and conditions at any time, so please do not assume that the same terms will automatically apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. Dennis Oskamp President Ecstasy Crafts Inc.
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Shipping Policy  by 
All Canadian orders will be shipped by Canada Post or Fed EX Ground and all other countries including American orders will be shipped by US Post or UPS. All orders are shipped via UPS or Parcel Post FOB Shannonville, ON. The Charges for freight and handling costs are based upon the weight and associated speed of delivery. If another carrier is to be used please advise us with your order. All orders are C.O.D unless payment is included or credit has been approved. All prices are quoted in dollars. All prices are subject to change without notice. All returns or damages or discrepancies must be reported within 7 days of receiving the order. Available Shipping Options - Free on retail orders over $75.00 in Canada or USA only.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Ecstasy Crafts Inc. or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
Ecstasy Crafts Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the Canada. For orders shipped in the USA no sales taxes will be applied and for all other countries, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Ecstasy Crafts Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Ecstasy Crafts Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
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