There are two
different ways that you can use our website to order:
Place an order online
using your preferred payment method.
Use our site to shop,
then place an order via phone, fax, email or regular mail.
to Shop Our Site
We use the shopping
cart method which is common on many websites. You search for the items you
would like to purchase and click on the
Add to Cart button below the item. You click on the word Shopping Cart at
the top right corner of the page and we’ll inform you of the items you’ve
selected to purchase, what the items are and the total product charges and
the shipping charges. Items can be added or removed from the cart at any time. At the end of your visit you
may enter the checkout procedure to purchase your items or choose to leave
without purchasing anything. You have not committed to purchase anything
until your checkout is complete.
Items to Your Shopping Cart
There are two ways you
can add items to your shopping cart:
Click the pink Add to Cart button below the item you
would like to purchase. You can do this in the category page or when you are
viewing the detailed information on a product.
If you are in the
category page you can click on the button more than once to add multiples of
the same item to your cart.
If you are in the
detailed information page you can change the quantity prior to pressing the
button if you wish or you can click on the button to add another one of the
same item to your cart.
To quickly check your
cart quantity, look for the message - Now Your
Cart (1) Items - under the words Shopping Cart. The number inside the brackets
will tally the number of items that you put in your cart. It changes as it
adds each item (including multiples of the same item). Beside the word “items”
is the total cost of all the items you are adding to your cart. It is also
going to change for each item you add or remove.
Your Cart Summary
After you place an
item in your cart, or when you are finished shopping, click on the words Shopping Cart to view a summary of the cart contents.
Removing Items From
Your Cart or Changing Quantities of Your Order
You may remove items
by clicking on the X in the pink box beside the item you wish to remove. You
may do this at any time in the cart summary. You can also change the
quantities of items already in your cart by clicking in the grey box and
changing the number inside to the quantity you would like.
Updating Your Cart
Be sure to press the
Update Cart button when you make any changes to the contents of your cart.
Doing so informs our site to look at the changes you have made and adjust the
How to Checkout
When you are ready to check out click on the Proceed to Checkout
button in your shopping cart.
After entering your shipping information and checking the order you are
required to click on the Check Your Order box then you can proceed to
the shipping calculations.
Select the Shipping Method that you prefer and then proceed to the
This is the final step before your order is processed. Here you check
your order, your billing information and select your method of payment. When
this is complete there is a final check box that you are required to check to
confirm the order then you can click on the Check Out button at the
bottom of the page and your order will be processed. Any changes to your order
after the Check Out button has been pressed must be done by phone or e-mail.
Via Phone, Fax or Mail
You can use our site
to order over the phone, fax, e-mail or through regular mail, if you prefer.
Browse our site, creating a shopping cart as described above. Click on
Checkout. Then, where it says New Customers, please click here to proceed to
checkout, click the button. Your order will appear. Print the order and refer
to it when you call, or mail or fax it to the number below.
Free shipping offers
do not apply to International orders.
Order Phone: 1-888-288-7131
Customer Service Specialists:
888-288-7131 8am-4:30pm EST Monday – Friday
We hope your
experience on our new website is an enjoyable one and we thank you for
shopping at Ecstasy Crafts!