How To Register
How to register:
1. If you are already registered as a customer on our new site you can login and start shopping. Your information and shopping history will be saved in your account for you to view at any time.
2. If you are a new customer or an existing customer but new to this site you can register when you first enter our website by clicking on [Login] at the top right corner beside Welcome Guest!
3. Scroll down to the NEW CUSTOMER section and click on the CREATE ACCOUNT button
4. Enter your email and a password of your choice. Fill in your contact information (only wholesale customers will be required to add their company name and Tax ID). Additional information can be added in the Comment Box.
5. Go to verification and type the numbers and letters in the grey box in the order that you see them.
6. Click on proceed and your registration is complete.
7. Clicking on the Ecstasy Crafts logo will take you back to our home page where you can start your shopping.
How To Order
There are two different ways that you can use our website to order:
1. Place an order online using your preferred payment method.
2. Use our site to shop, then place an order via phone, fax, email or regular mail.
We use the shopping cart method which is common on many websites. You search for the items you would like to purchase and click on the Add to Cart button below the item. You click on the word Shopping Cart at the top right corner of the page and we’ll inform you of the items you’ve selected to purchase, what the items are and the total product charges and the shipping charges. Items can be added or removed from the cart at any time. At the end of your visit you may enter the checkout procedure to purchase your items or choose to leave without purchasing anything. You have not committed to purchase anything until your checkout is complete.
There are two ways you can add items to your shopping cart:
1. Click the pink Add to Cart button below the item you would like to purchase. You can do this in the category page or when you are viewing the detailed information on a product.
2. If you are in the category page you can click on the button more than once to add multiples of the same item to your cart.
3. If you are in the detailed information page you can change the quantity prior to pressing the button if you wish or you can click on the button to add another one of the same item to your cart.
4. To quickly check your cart quantity, look for the message - Now Your Cart (1) Items - under the words Shopping Cart. The number inside the brackets will tally the number of items that you put in your cart. It changes as it adds each item (including multiples of the same item). Beside the word “items” is the total cost of all the items you are adding to your cart. It is also going to change for each item you add or remove.
After you place an item in your cart, or when you are finished shopping, click on the words Shopping Cart to view a summary of the cart contents.
You may remove items by clicking on the X in the pink box beside the item you wish to remove. You may do this at any time in the cart summary. You can also change the quantities of items already in your cart by clicking in the grey box and changing the number inside to the quantity you would like.
Be sure to press the Update Cart button when you make any changes to the contents of your cart. Doing so informs our site to look at the changes you have made and adjust the totals accordingly.
1. When you are ready to check out click on the Proceed to Checkout button in your shopping cart.
2. After entering your shipping information and checking the order you are required to click on the Check Your Order box then you can proceed to the shipping calculations.
3. Select the Shipping Method that you prefer and then proceed to the payment information.
4. This is the final step before your order is processed. Here you check your order, your billing information and select your method of payment. When this is complete there is a final check box that you are required to check to confirm the order then you can click on the Check Out button at the bottom of the page and your order will be processed. Any changes to your order after the Check Out button has been pressed must be done by phone or e-mail.
You can use our site to order over the phone, fax, e-mail or through regular mail, if you prefer. Browse our site, creating a shopping cart as described above. Click on Checkout. Then, where it says New Customers, please click here to proceed to checkout, click the button. Your order will appear. Print the order and refer to it when you call, or mail or fax it to the number below.
Free shipping offers do not apply to International orders.
Ecstasy Crafts strives to ensure that all orders are shipped within 2 - 3 business days. Our customer service representatives are always available to help with any questions and assistance with your order. Speak to our specialists by calling (toll free) 1-888-288-7131 Monday - Friday 7:30 am - 4:30 pm or leave us a message and we will return your call that same day during regular business hours or first thing the next morning. And of course you can always send us an email at [email protected] with any questions or concerns. We always look forward to assisting you.
Email: [email protected]
Order Phone: 1-888-288-7131
Customer Service Specialists:
We hope your experience on our new website is an enjoyable one and we thank you for shopping at Ecstasy Crafts!